god55 Privacy Policy

1. Introduction

god55 ("god55", "we", "us", "our") is committed to protecting the privacy and personal data of all players who use the god55 online casino and sports betting platform accessible at god55.lat ("Platform"). This Privacy Policy ("Policy") explains what personal data god55 collects, why we collect it, how it is used, with whom it may be shared, and your rights in relation to that data.

This Policy applies to all Malaysian players and any other individuals who interact with the god55 Platform, whether through the website, Live Chat, email correspondence, or any other channel. By registering a god55 account or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside the god55 Terms & Conditions. In the event of any inconsistency between this Policy and the Terms, this Policy shall govern data protection matters.

2. Data We Collect

god55 collects personal data through several channels, including account registration, KYC verification, deposits and withdrawals, gameplay activity, and customer support interactions. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (NRIC or passport number).
• Contact Data: Email address, mobile telephone number, and correspondence address.
• Financial Data: Bank account details, e-wallet identifiers (such as Touch n Go eWallet, Boost, or GrabPay account references), transaction history, deposit and withdrawal records on god55.
• KYC Documentation: Scanned or photographed copies of your NRIC, passport, or other identity documents, and where required, proof of address documents.
• Technical Data: IP address, browser type, operating system, device identifiers, and session information collected automatically when you access the god55 Platform.
• Gaming Activity Data: Records of games played, bets placed and settled, bonus usage, and account balance movements on god55.
• Communications Data: Records of Live Chat conversations, support tickets, and email correspondence with god55.
• Preferences Data: Your marketing communication preferences and responsible gaming settings on the god55 Platform.

god55 does not collect data that is not reasonably necessary for the purposes described in this Policy. Where you choose not to provide certain data, we may be unable to deliver specific Platform services — for example, KYC documentation is required for withdrawal processing.

3. How We Use Your Data

god55 uses the personal data we collect for the following purposes:

• Account Management: Creating and maintaining your god55 account, verifying your identity at login and during KYC, and administering your player profile.
• Transaction Processing: Processing deposits and withdrawals in MYR via FPX, DuitNow, Touch n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, USDT, and other supported payment methods.
• Regulatory Compliance: Complying with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations under the terms of god55's international gaming authority licence.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, and other security threats to the god55 Platform.
• Responsible Gaming: Monitoring gaming patterns for signs of problem gambling and administering responsible gaming tools including self-exclusion and deposit limits requested by players.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to god55 players.
• Platform Improvement: Analysing aggregated usage data to improve the god55 Platform's features, performance, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and news about god55, where you have not opted out and where we have a lawful basis to do so.

4. Legal Basis for Processing

god55 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the god55 Terms & Conditions, including account management, payment processing, and dispute resolution.
• Legal Obligation: Processing required to comply with applicable laws and the conditions of god55's gaming licence, including AML reporting, KYC verification, and regulatory investigations.
• Legitimate Interests: Processing carried out in pursuit of god55's legitimate business interests, including fraud detection, Platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

god55 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment Processors: Financial data is shared with payment service providers (including FPX operators, DuitNow, and e-wallet providers) strictly to process your deposits and withdrawals on god55.
• KYC and Fraud Prevention Providers: Identity documents and verification data may be shared with regulated third-party identity verification and fraud prevention services to fulfil god55's compliance obligations.
• Gaming Software Providers: Aggregated or pseudonymised gameplay data may be shared with god55's licensed game software suppliers for jackpot management, audit purposes, and technical support.
• Regulatory Authorities: god55 will disclose personal data to gaming regulators, law enforcement agencies, and other competent authorities when required by law, court order, or regulatory requirement.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of god55's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom god55 shares data are contractually obligated to handle it securely and only for the stated purposes.

6. Cookies and Tracking Technologies

god55 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Session Cookies: Essential cookies that maintain your logged-in state during a god55 session. These expire when you close your browser and cannot be disabled without affecting Platform functionality.
• Security Cookies: Used to detect fraudulent activity, verify account ownership, and protect against CSRF and session hijacking attacks.
• Functional Cookies: Remember your language and display preferences on the god55 Platform.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate and use the god55 Platform, used solely for internal performance monitoring and improvement.

god55 does not use third-party advertising or cross-site tracking cookies. You may control cookie settings through your browser preferences, though disabling essential cookies will impair or prevent access to the Platform.

7. Data Retention

god55 retains your personal data for as long as your account remains active and for a minimum period thereafter as required by our gaming licence obligations and applicable law. Specific retention periods apply as follows:

• Account and Identity Data: Retained for a minimum of 5 years following account closure, in compliance with AML and KYC regulatory requirements applicable to licensed gaming operators.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction for financial compliance and audit purposes.
• Support and Communications Data: Retained for 2 years from the date of the last interaction, or longer where ongoing legal proceedings are involved.
• Technical and Log Data: Typically retained for 12 months for security monitoring and fraud investigation purposes.

Where data is no longer required for any lawful retention purpose, god55 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures.

8. Data Security

god55 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Security measures in place include:

• TLS/SSL encryption for all data transmission between your device and the god55 Platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Strict role-based access controls limiting which god55 staff members can access personal data.
• Regular security audits and penetration testing of the god55 Platform infrastructure.
• Incident response procedures for the detection, investigation, and notification of personal data breaches.

While god55 takes every reasonable precaution to protect your data, no internet transmission or storage system is entirely secure. You are also responsible for maintaining the security of your god55 login credentials and for logging out of the Platform when using shared devices.

9. Your Privacy Rights

Subject to applicable law and god55's regulatory obligations, you have the following rights in relation to your personal data:

• Right of Access: Request a copy of the personal data god55 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data in your god55 account.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to god55's legal retention obligations.
• Right to Restriction: Request that god55 restricts the processing of your personal data in certain circumstances.
• Right to Data Portability: Request a structured, machine-readable copy of personal data you have provided to god55, where processing is based on consent or contractual necessity.
• Right to Object: Object to processing of your personal data for direct marketing purposes at any time, without providing a reason.
• Right to Withdraw Consent: Withdraw consent to any processing activity based solely on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact god55 support via Live Chat or email. We will respond to all verified requests within 30 days. Where a request is complex or involves multiple aspects, we may extend this period by a further 30 days and will notify you accordingly.

10. Children's Privacy

The god55 Platform is strictly intended for adults aged 21 and above. god55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on god55, please contact our support team immediately.

11. International Data Transfers

god55 operates as an internationally licensed gaming platform. In the course of providing the Platform to Malaysian players, your personal data may be transferred to and processed in jurisdictions outside Malaysia where god55's infrastructure, payment processors, or technology partners are located. Where such transfers occur, god55 ensures that appropriate safeguards are in place — including contractual protections — to ensure your personal data receives a level of protection equivalent to that provided under this Policy.

12. Changes to This Privacy Policy

god55 reserves the right to amend this Privacy Policy at any time. When material changes are made, the revised Policy will be published on the god55 Platform with an updated effective date. We may also notify registered players by email where changes are significant. Continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by god55, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 on the god55 Platform
• Email: [email protected] (displayed as plain text — not a clickable link)

god55 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the applicable gaming or data protection regulatory authority.